For standard sizes (PL-C48 to PL-C72), the MOQ is 50 pieces per model. For fully customized OEM/ODM orders (unique dimensions, branding, packaging), the MOQ is 200 pieces per SKU. We can start with a sample order of 1–5 pieces for testing and approval before mass production.

Absolutely! We offer custom RAL color powder coating and can apply your logo via silk screening, embossing, or metal nameplates. We've produced custom-branded cages for 30+ US and EU pet brands. Simply share your brand guide and we'll deliver pre-production samples for approval.

We ship weekly via FCL (Full Container Load) and LCL (Less than Container Load) to major US ports including Los Angeles, Long Beach, and New York/Newark. Typical transit time is 18–25 days. We can arrange DDP (Delivered Duty Paid) service so you receive a landed cost with no surprises. Shipping costs for a 20GP container (fits ~250–350 cages depending on model) range from $2,800–$4,500 depending on port.

For new customers, we typically require 30% deposit via T/T bank transfer or L/C, with 70% balance paid against the copy of shipping documents. For repeat clients with good payment history, we can offer 40% deposit / 60% on B/L date. We also accept PayPal (for sample orders) and Alibaba Trade Assurance.

Every crate cage goes through our 8-point QC checklist: (1) material thickness verification, (2) weld strength test (torsion and pull), (3) surface finish inspection (no sharp edges, burrs, or drips), (4) dimensional accuracy check, (5) door latch functionality test, (6) load-bearing test (up to 250 kg), (7) salt spray test for corrosion resistance, and (8) packaging integrity check. We also provide video inspection reports upon request.

Yes — our in-house engineering team (5 mechanical designers with 8+ years of experience) offers free OEM/ODM design consultation. Tell us your target dog breed, desired features (divider panels, double doors, folding for storage, wheels, etc.), and we'll send you a 3D rendering and technical drawing within 3–5 business days. We've designed cages for Great Danes, Mastiffs, Saint Bernards, and other large breeds.

For standard models with no customization: 15–20 days from deposit confirmation. For OEM/ODM orders with custom color and branding: 25–35 days. For urgent orders, we can expedite production to 10–12 days with a 10% surcharge. We've maintained a 97.3% on-time delivery rate over the past 24 months.

Yes — we provide a 12-month manufacturing warranty against weld breakage, coating defects, and structural failure. For any quality issues, we offer free replacement parts or a discount on your next order. Our English-speaking after-sales team responds within 24 hours via WhatsApp, email, or phone.