❓ What is the minimum order quantity (MOQ) for custom low garden fence borders?
Our standard MOQ for OEM/ODM custom sizes, colors, or hole patterns is 500 pieces per design. For stock sizes (8", 12", etc.), we can ship as low as 200 pieces for first-time trials. Need less? Contact us — we're flexible for serious buyers.
❓ What shipping methods do you use for U.S. orders, and what are typical lead times?
We ship via FOB Qingdao or CIF to major U.S. ports (Los Angeles, Long Beach, Savannah, New York). Typical lead time: 7–15 days for stock items, 20–30 days for custom orders. Express options (DDP, Fedex) available for samples or urgent small batches.
❓ How do you ensure the low garden fence border won't rust in humid climates like Florida or Texas?
All our borders undergo hot-dip galvanizing (zinc coating 80–180 g/m²) followed by powder coating (80–120 μm). We test to ASTM B117 salt spray standard — our heavy-duty grade resists 500+ hours without red rust. 10-year warranty against corrosion on standard products.
❓ Can I get free samples before placing a bulk order?
Absolutely. We provide free samples (you pay shipping) of any stock size and color. For custom samples, we charge a nominal tooling fee refundable with first bulk order. Just email us your requirements.
❓ What payment terms do you offer for first-time buyers and repeat customers?
For new clients: 30% deposit + 70% balance before shipment (T/T, L/C, PayPal, Alibaba Trade Assurance). For repeat clients with established trust: 30/70 net 30 days or letter of credit. We're also open to consignment terms for large-volume partners.
❓ Do you provide design support for custom low garden fence borders?
Yes. Our in-house team of 8 engineers can turn your sketch or CAD reference into production-ready drawings. We help with material selection, gauge optimization, and cost reduction. Design-to-sample turnaround: 7–14 days.
❓ What if my order arrives damaged?
Our damage rate is under 0.3% (SGS verified). In the rare event of damage, we replacement at our cost or issue a full refund within 7 days of receiving photo evidence. We also offer insurance coverage on all CIF shipments.